Home Refund Policy

Refund Policy

Your satisfaction matters — here's how we handle returns and refunds

7-Day Grace Period from Date of Purchase or Receipt

Eligibility

Refund Eligibility

7-Day Window

Customers have 7 days from the date of purchase or from the date of receiving the device to submit a refund request.

Proof of Purchase Required

To qualify for a refund, you must provide valid proof of purchase along with a clear explanation of the reason for the return.

Original Condition

The device must be returned in its original condition with all original packaging, accessories, manuals, and the invoice included.

Conditions

What Qualifies (and What Doesn't)

Eligible for Refund

Device is faulty due to technical or manufacturing defects
Device was received in a damaged condition
Wrong item was delivered
Device does not match the product description

Not Eligible for Refund

Change of mind or buyer's remorse
Physical damage caused after delivery or collection
Software issues caused by user actions
Normal wear and tear
Device has been repaired or modified by a third party

Process

How to Request a Refund

Contact Us Within 7 Days

Reach out to us via email or WhatsApp within 7 days of purchase or delivery. Include your order number, proof of purchase, and a description of the issue.

Return the Device

Once approved, return the device in its original condition with all packaging, accessories, and invoice. Return shipping costs may apply depending on the reason.

Inspection & Assessment

Our team will inspect and test the device to verify the reported issue. This process typically takes 2–3 business days after we receive the item.

Refund Processed

If approved, the refund will be processed via the original payment method. Please allow 5–7 business days for the refund to reflect in your account.

Original Payment Method All approved refunds are returned via the same payment method used at checkout. Processing times may vary depending on your bank or payment provider.

Exchange Option In some cases, we may offer an exchange for a replacement device instead of a refund. This will be discussed with you during the returns process.

Important: LinkedStore reserves the right to decline refund requests that do not meet the above requirements. All refund decisions are subject to device inspection and assessment by our team. Submitting a refund request does not guarantee approval.

FAQs

Common Questions

How long do I have to request a refund?

You have 7 days from the date of purchase or from the date you receive your device to submit a refund request. Requests submitted after this period will not be considered.

Can I get a refund if I changed my mind?

Unfortunately, we do not offer refunds for change of mind or buyer's remorse. Refunds are only processed for faulty, damaged, or incorrect items. We recommend reviewing your order carefully before completing your purchase.

Who pays for return shipping?

If the device is faulty or we made an error (wrong item, damaged in transit), LinkedStore will cover the return shipping cost. In other eligible cases, return shipping is the responsibility of the customer.

How long does the refund take to process?

Once the device has been inspected and the refund is approved, it typically takes 5–7 business days for the funds to reflect in your account. This depends on your bank or payment provider.

What if my device develops a fault after 7 days?

If your device develops a fault outside the 7-day window, it may still be covered under warranty. Contact us and we'll assist you with the warranty process.

Can I exchange instead of getting a refund?

Yes, depending on stock availability, we may be able to offer an exchange for the same or a similar device. This will be discussed with you as part of the return process.

Need to Submit a Return?

Get in touch and we'll guide you through the process.

Email Us

info@linkedstore.co.za

+27 68 655 7961

Call Us

068 655 7961